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CHENNAI: Cybernet-SlashSupport (CSS), which provides tech support, software testing and development and remote infrastructure management (RIM) services, has announced that it has opened a new IT services facility in Chennai.

The facility is located on a leased two-acre infrastructure at Madras Export Processing Zone (MEPZ), near Tambaram. This is also Cybernet-SlashSupport's first expansion into a SEZ (Special Economic Zone). The new facility has been set up at an investment of $4m and will become fully operational in September.

CSS, which employs around 5,000 professionals, also has an offshore facility in Coimbatore. The company has two facilities in the U.S., a near shore facility in Poland and a redundancy centre in Singapore.

"We are at an exciting phase of growth and seeing good traction from customers in the U.S. and Europe for our OpEx (Operating Expense) optimisation solutions. This expansion has been necessitated by the overall growth in the business, especially in the infrastructure management services space," a release quoted Shiva Ramani, CEO, Cybernet-SlashSupport, as saying.

The current expansion in the MEPZ is a part of CSS's ongoing strategic plan to have facilities across the city that will substantially reduce commuting time for employees to their work places. The new facility is expected to house 350 people over the next six months.

Last week, the company announced its expansion into the Middle East market. The company set up a new offshore NOC (Network Operating Centre) in Chennai in June this year. In mid 2007, CSS received funding of $25m from a consortium led by Goldman Sachs.

CSSCORP2 • 20:21:05 • 1877 views • Default • PermalinkLeave a comment

Chennai based Offshore Technology Operations Management (TOM) company CSS (Cybernet-SlashSupport), has announced that it has signed a partnership with mySolutions, a Pretoria, South Africa headquartered IT solutions company for its expansion into the technology services and support market in Africa.

CSS, which provides IT services including Tech Support, Remote IMS and Software Testing & Development, employs around 5000 employees at its offshore facilities in Chennai and Coimbatore. The company also has a facility in the US, a redundancy center in Singapore and a near shore facility in Poland.

As part of the partnership, mySolutions will market CSS’s offerings in the African market while Cybernet-SlashSupport will provide offshore technology delivery and development support. The partnership will target Government organizations, Banks, Retail and Manufacturing companies in South Africa, Botswana and Kenya with its Lotus Notes software services and support offering.

ICT (Information, Communication, Technology) is one of the major components of a successful business, which can cost a firm up to 7% of its turnover. ICT is normally a neglected area of a business due to the lack of qualified and experienced resources in the South African market.

Through the partnership with CSS, mySolutions will now have to access to skills, previously unavailable, and will be able to offer services to new and untapped opportunities in the high-end market in Africa.

The South African IT market is expected to expand in 2008 on the back of favorable economic development. This partnership combines our offshore technology capability with their strong local market knowledge and expertise. CSS expects this partnership with mySolutions to help drive growth for the company in the African market.

In February this year, CSS struck a technology partnership with Gallop for testing services.

CSSCORP2 • 20:11:40 • 1865 views • Default • PermalinkLeave a comment

Chennai(India), 18th January 2007:

SlashSupport has won a three-year, multi-million dollar deal from communication equipment major Nortel Networks (Nortel) to provide technology support services from its Chennai operations.

As part of this contract, SlashSupport will provide technical support out of its facilities in Chennai, India, for products in Nortel’s enterprise voice and data portfolios. SlashSupport plans to hire over 250 engineers for its operations in Chennai over the next 6 months.

SlashSupport, which has an employee base of well over 3,500 professionals, offers Technical Support services for enterprise-class technology providers, Technical & Customer Support services for consumer-class technology providers and Remote Systems Management Services for IT Infrastructure providers & enterprises.

On the choice of SlashSupport, Roy MacLean, Nortel’s North America Enterprise Operations Leader said, “We evaluated the tech support offerings of several companies from India and other global locations. SlashSupport came out strong and clearly ahead of others with its focused capabilities in Enterprise Tech Support Services, passionate management team, and the ability to demonstrate strength in improving the end-user experience by creating and delivering knowledge-centric support solutions.”

Shiva Ramani, CEO, SlashSupport said, “Nortel is a globally renowned player in the high end Enterprise Networking and Telecom products space. Being chosen as a tech support partner for Nortel reinforces our dominance as a leading high-end Technical Support Services provider.”

About SlashSupport:

SlashSupport, headquartered in San Jose, CA, is a market leader in providing outsourced technical support solutions for enterprise and consumer technology platforms using a global delivery model. The services include advanced technology support for enterprise class technology users, Technical & Customer Support services for consumer class technology providers, Remote System Management Services for IT infrastructure providers & enterprises and Vendor neutral support for organizations adopting Open Source technology. SlashSupport’s global facilities span across Chennai, India, a redundancy center in Singapore and an onsite facility in San Jose, CA, and it has a marquee customer base of over 30 global technology companies.

About Nortel:
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Its next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries.

Please visit http://www.nortel.com/

*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

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