WHY SHOULD I BE A SOFTWARE ENGINEER AT AVAYA?
Avaya is the #1 telephony company in the world with 20,000 employees worldwide, headquartered out of Basking Ridge, New Jersey. Its legacy is rooted in Bell Systems, AT&T and then Lucent, where it spun off as an independent entity in October, 2000. In the areas that it operates in, which is either traditional telephony or IP communications, Avaya is the #1 provider in most of those areas, and where it isn’t, it is in the top three. 90% of the Fortune 500 companies are Avaya’s customers, including organizations like Citi Group, Boeing, GE, Honeywell, and many others. Avaya itself is part of the Fortune 500 club, having revenues in excess of US$5B, and was recently acquired for $8.2B by TPG Capital/ Silverlake. Avaya makes not just ordinary everyday products, but solutions that touch and change every day lives of ordinary people in the most extra ordinary ways by enabling intelligent communication.
Avaya R&D in India has been rapidly growing to take advantage of the vastly talented pool of software professionals in India. Today, India is the second largest R&D location worldwide, and will soon be the single largest R&D site for Avaya anywhere on the planet. Located in the very prestigious and green Cybercity complex of Magarpatta City, Avaya already has presence in two towers here, and has another three floors that include state-of-the-art facilities for 900 people becoming available by end of Jan’08. Engineers who were looking for opportunities to challenge and extend themselves to go beyond the normal run of the mill “software service” organizations that they were normally exposed to, have found at Avaya India, an opportunity to explore their complete potential – to be all they can be. Avaya’s strong coaching methodologies augment their hunger by providing them the tools, training and insight to go beyond their own expectations and be vastly successful. Avaya’s strong research and engineering processes help make better engineers out of software professionals. Avaya’s R&D organization is a team of exceptionally talented software engineers, who live and breathe product development, and have helped create world class solutions, and support Avaya’s global business – right out of Pune. Avaya India have filed a number of patents, conducts advanced research, and builds and supports truly world class product and solutions.
CSAD R&D – the fastest growing R&D division in Avaya is around a third of the overall R&D population in India. This team creates solutions that are used by our customers to better communicate and serve their own end customers. They extend to areas of self service products (using voice recognition and text to speech technologies) to assisted service products (using multiple media channels of voice, video, email, web chat, text messaging, etc) to outbound service products (using advanced heuristic techniques to maximize productivity, customer satisfaction and agent utilization) and advanced reporting and analytics products. In all of these areas, CSAD R&D have complete ownership of multiple product – which means that everything that falls between the initial step of requirement gathering to the final step of shipping the golden bit build to the manufacturing partner to make the product generally available (GA!) are handled in India. Full lifecycle product experience and responsibility! In other areas, CSAD R&D is partnering with other R&D sites in US and Germany to build bleeding edge products using new age technologies and techniques like SIP, SOA, SaaS and others, along with the latest innovations in Web2, .NET and others.
I can tell you that if you become part of the team, it will be a challenging and satisfying role, where you will be knocking heads with the very best. I can tell you that it will be a rewarding opportunity, not only because Avaya’s best in industry compensation and benefits policy coupled with a strong pay-for-performance culture, but also because it will allow you to be part of a world class environment that enables you to be all that you want to be, and beyond. We always look to promote from within, and that means that there will be more opportunity for top performers. We also have a well defined and used technical track for growth, which means that one can continue to grow without necessarily moving away from technology. You will be in the company of smart, committed and technically savvy co-workers. Our associates are at the center of our focus, and we continually invest in technical upskilling them, as well as developing their softskills and expanding their leadership skills. To enable a better work life balance, we enable our associates to be productive outside of work, leverage our own intelligent communications technology for use by our associates.
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